Frequently Asked Questions
Everything you need to know about shopping at Caterpillar
How long does shipping take?
Standard shipping typically takes 3 to 7 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a process and receive a prepaid shipping label.
Are your boots and apparel covered by a warranty?
Yes, all Caterpillar products are covered by a limited warranty against defects in materials and workmanship for up to 6 months from the date of purchase.
How do I find my correct size?
We provide a comprehensive size guide on every product page. We recommend measuring your foot or chest and comparing it to our chart, as some of our workwear is designed with a more generous fit.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I track my order in real-time?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website where you can monitor your package's progress.