Returns & Exchanges

At Shop Caterpillar, we want you to be completely satisfied with your purchase. If your items aren't the perfect fit, you can return or exchange unworn merchandise within 30 days of the delivery date.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Follow the prompts to download and print your prepaid shipping label, which will be sent directly to your registered email address.

• 3.
  Package Your Items

  Place the items in their original packaging with all tags attached, ensuring the box is securely sealed and the new shipping label is visible.

• 4.
  Drop Off and Track

  Take your package to the nearest authorized carrier location; once we receive and inspect your return, your refund will be processed within 5-7 business days.